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napsgeargenezapharmateuticals domestic-supplypuritysourcelabsResearch Chemical SciencesUGFREAKeudomestic
UPsteroid
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  • I wrote here because i see some issue with help desk, when register an account to create a ticket, tge email for verficatiom of the email is mot arriving making impossoble to use it. If u try without account the question is registered to help desk but then when u want see the ticket is says access forbidden my order UP4127161566 and tracking gave me LA841529103NL
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    snifer
    snifer
    Yes, sorry for multiple ticket, but As i was mentioning everytime i try register a profile on helpdesk website, i dont get the confirmation email. So after when i try to check the ticket status it says to me: access denied. But after few days i got all ticket replied with same reply and same tracking code, problem is at today the tracking code says shippment not found, could you help me?
    UPsteroid
    UPsteroid
    Hello @snifer Thank you for your patience, I'll look into the problem right away and get back to you.
    UPsteroid
    UPsteroid
    Hello @snifer,
    Thank you for your patience.
    With regards to your package, I was informed that our support desk had notified you that your order is already in transit and this may have affected your tracking updates. Nevertheless, your case was escalated for investigation since yesterday.
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